A few helpful answers.

Is my pending request a reservation?

No. Wait until the booking status is Confirmed before travelling. Stock is reduced at confirmation.

Where do I pay?

You pay the café directly when you collect. The payment method available at the café should be checked with the business.

Can I cancel?

Use Cancel request in your dashboard. Once collection has been acknowledged by either party, contact the team to resolve an issue.

What about allergens?

Read the offer information. Contact the café before collection if you have specific dietary needs. Do not assume a bag is suitable when its contents or cross-contact information are unclear.

I did not receive an email

Your signed-in dashboard is the source of truth for booking status. Email delivery depends on the mail service and is not guaranteed.

Contact Food Bridge

Include your booking reference when asking about an order. Never send your account password or payment card details.